Warranty
Prospera Home® products are covered by a limited warranty against manufacturing defects for items used under normal residential conditions by the original purchaser.
This warranty does not apply to products used for rental, commercial, institutional, or business purposes, and does not cover damage resulting from accidents, misuse, negligence, or abnormal use.
How to Request Warranty Support
If you believe your product has a manufacturing defect, please submit a warranty claim using our online form.
You will be asked to provide:
- Proof of purchase
- Photos of the product and issue
- A brief description of the concern
Once submitted, our customer care team will review your request and contact you with next steps.
Warranty Coverage
5 Years — Frame
Frames have a limited warranty against manufacturing faults and defects for 5 years from the date of purchase.
2 Years — Mechanisms & Springs
Metal reclining/inclining mechanisms and springs have a limited warranty against manufacturing faults and defects for 2 years from the date of purchase. The reclining mechanisms that we use in our motion products can handle a maximum load of 350 Ibs. only.
Electric motors have a limited warranty against manufacturing faults and defects for 2 years from the date of purchase.
1 Year
Electrical components and electrically operated lifting and rolling mechanisms have a limited warranty against manufacturing faults and defects for 1 year from the date of purchase. Care should be taken that frame is not set upon any electrical cords. Variant difference in voltage/current ratios can damage electrical components. Electrical components should not be placed in a wet or damp area which could risk shock or fire.
Padding and foam have a limited warranty against defects for 1 year from the date of purchase under normal domestic use. To keep your cushions new and fluffy, avoid sitting in one area constantly and use the seating areas evenly. It is also important not to lean, sit or reach over the back cushions of furniture. The warranty does not cover defects arising from the above misuse of the cushions.
Leather has a limited warranty against defects for 1 year from the date of purchase under normal domestic use. Leather must be cleaned in accordance with our 'Leather Care Guide. Please note that the warranty does not cover soiling, fading, stretching, wrinkling, and creasing arising from negligence, misuse, accidents, and improper cleaning. It is important to note that no two pieces of leather are similar, leather has natural wrinkles as well as all leather have slight color, texture, and grain variations. Some of our collections use a unique hand-rubbed leather upholstery. The intricate hand-rubbing process results in a multi-toned leather color, which means that the overall leather is not solid color, it is a mixture of multiple color tones. Additionally, the hand-rubbing process may expose the natural blemishes and imperfections of real leather, as a result of which scars and natural lines may show, it is these very characteristics that enhance the overall appeal of premium leather and will not be construed as defects. Leather is inclined to stretch and will show up as creasing on cushion tops. On deep buttoned furniture this can lead to opening of pleats that is normal for this type of upholstery and will not be considered as defect.
For best results, please follow our Leather Care Guide.
Some collections feature hand-finished leather, which may include tonal variation, markings, and natural characteristics that enhance its unique appearance.
Warranty Service
In the event of a valid warranty claim, Prospera Home® reserves the right to:
- Repair the item
- Replace the item
- Provide a comparable replacement if the original is unavailable
Repair is typically the first solution offered.
Additional Information
- Proof of purchase is required for all warranty claims
- Warranty coverage applies only to the original purchaser
- Transportation, handling, and service costs may not be covered
Last Update Date: 04/22/2026